Refund Policy

Introduction

Welcome to GKroon (Pty) Ltd! We value your satisfaction and strive to offer the best services possible. This refund policy outlines the conditions under which refunds may be requested and processed for our services.

Services Covered

This refund policy applies to the following services provided by GKroon (Pty) Ltd:

• Company Registrations
• Domain Registrations & Hosting Packages
• Web Design & Development
• Smartphone Repairs

Refund Eligibility

Refunds may be requested within 24 Hours of the purchase date under the following conditions:

• The service has not been fully delivered or completed.
• An unavoidable technical issue prevents the service from being rendered.
• You have informed us via email at info.gkroon@gmail.com within the refund period.

Non-Refundable Services

Refunds will not be issued for the following circumstances:

• Company registration fees once the process has started with the Department of Trade and Industry.
• Domain registration fees once the domain has been secured.
• Web design & development projects, Once the process has started
• Smartphone repairs where the issue has been resolved as per the agreed-upon service request.

Refund Process

To request a refund, please follow these steps:

1. Contact us at info.gkroon@gmail.com with the subject line "Refund Request".
2. Provide your order details, including the invoice number and date of purchase.
3. Our team will review your request and respond within 3-5 business days.

If approved, refunds will be processed to your original payment method within 7-30 business days.

For further questions, please contact us at info.gkroon@gmail.com.